Privacy Policy

Christi Pride, operating as Empowered To Overcome Life Coaching ("we," "us," or "our"), is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information when you access the Client Portal or use our services.

By creating an account or using this portal, you agree to the practices described in this policy.

1. Information We Collect

Information You Provide

We collect information you provide when you:

• Create a portal account (name, email address, password)
• Complete an intake form or coaching questionnaire
• Purchase a coaching package or program
• Communicate with us through the portal

Information Collected Automatically

We may collect technical data such as your IP address, browser type, and session activity logs. This information is used solely to maintain security and improve portal performance.

2. How We Use Your Information

We use the information we collect to:

• Provide access to your coaching packages, sessions, and program materials
• Communicate with you about your sessions and account
• Process payments and manage billing
• Respond to support requests
• Maintain the security and integrity of the portal

We will never sell your personal information. Information shared during coaching is treated with the utmost confidentiality.

3. Third-Party Services

We use trusted third-party platforms to operate the portal. These providers may access your information only as needed to perform services on our behalf.

• Payment Processing: Payments are processed securely through Stripe. We do not store your full card information.
• Database & Hosting: Your account data is stored securely on Railway (PostgreSQL). Access is restricted and encrypted.
• Email: We may use a transactional email service for account confirmations and notifications.

4. Data Security

We take reasonable technical measures to protect your personal information, including encrypted connections (HTTPS), hashed passwords, and restricted database access. No system is 100% secure — please use a strong, unique password for your account.

5. Data Retention

We retain your account data for as long as your account is active or as needed to provide services. You may request deletion of your account and personal data at any time by contacting us.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your account and data
• Opt out of non-essential communications at any time

Contact us using the information below to exercise any of these rights.

7. Contact Us

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be reflected by a revised date at the top of this page. Continued use of the portal after changes are posted constitutes your acceptance.